Privacy Policy

This privacy policy explains how Belgium Auto Spa collects, uses, and protects your personal information when you use our online platform or interact with us in relation to our services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are
We are Belgium Auto Spa, providing car wash and detailing services including exterior car wash, interior cleaning, waxing, polishing, tire dressing, engine bay cleaning, ceramic coating application, and odor elimination. Our address is 150 Bisschoppenhoflaan, 2100 Antwerp, Belgium. For the purposes of data protection laws, we are the data controller responsible for your personal information.

Information We Collect
We may collect and process various types of personal information about you, which may include:
- Identification and contact data, such as your name, address, and potentially vehicle details (make, model, license plate number) when you use our services or contact us.
- Transaction data, including details about payments to and from you and other details of services you have purchased from us.
- Technical data, such as internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site.
- Usage data, including information about how you use our site and services.
- Marketing and communications data, including your preferences in receiving marketing from us and your communication preferences.
- Any other information you choose to provide to us.

We collect information when you provide it to us directly, for instance, when booking a service, making an inquiry, or making a payment. We may also collect data automatically as you interact with our site.

How We Use Your Information and Our Legal Bases
We use your personal information for various purposes, relying on specific legal bases under data protection law:
- To provide and manage the services you request: This includes booking appointments, performing the car wash and detailing services, and processing payments. The legal basis is primarily the performance of a contract with you.
- To communicate with you: We may use your information to respond to your inquiries, provide service updates, and manage your requests. The legal basis is either the performance of a contract, our legitimate interests in managing customer relationships, or your consent where applicable.
- To process payments for services: Handling transactions and related administration. The legal basis is the performance of a contract and compliance with legal obligations.
- To improve our services and online platform: We analyze usage data to understand how our services and site are used and to make improvements. The legal basis is our legitimate interests in developing and growing our business.
- For internal business purposes: Such as data analysis, audits, developing new services, and identifying usage trends. The legal basis is our legitimate interests in managing our business effectively.
- To comply with legal obligations: Where required by law, we may process your information. The legal basis is compliance with a legal obligation.
- For marketing purposes: With your consent, we may send you information about our services and promotions. The legal basis is your consent. You can withdraw your consent at any time.
- To protect our business and detect fraud: To prevent fraudulent transactions and ensure the security of our systems. The legal basis is our legitimate interests in protecting our business.

Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with trusted third parties only under specific circumstances:
- With service providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, website hosting, or IT support. These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
- For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- In the event of a business transfer: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
- With your consent: We may share your information with other parties when we have your explicit consent to do so.

Data Security
We have implemented appropriate technical and organizational security measures designed to protect the personal information we process. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us in writing using the address provided below.

Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy
We may update our privacy policy from time to time. We will post any changes on this page.

Contact Us
If you have any questions about this privacy policy or wish to exercise any of your data protection rights, please contact us by written correspondence addressed to:

Belgium Auto Spa
150 Bisschoppenhoflaan
2100 Antwerp
Belgium